All orders are processed within 1-2 business days. Estimated delivery times are:
Within New Zealand: 3-6 business days
Neighboring countries (e.g. Australia, Fiji): 6-8 business days
Other international locations: 6-10 business days
Remote areas: may take an additional 1-3 days
In case of extreme weather conditions or natural disasters, shipping delays of 1-6 days may occur.

Shipping fees are calculated as follows:
Orders over NZD 100: Free shipping
Orders under NZD 100: Flat shipping fee of NZD 15

We accept Paypal、Credit Card as our secure payment method. All transactions are protected with SSL encryption to ensure the security of your financial data.

Once your order has been shipped, you will receive an email confirmation with a tracking number. You can use this number to track your shipment on the carrier’s website.

Orders are processed quickly after payment.
If your order has not been shipped yet, we may be able to cancel or modify it.
If your order has already been shipped, you will need to return it following our return policy.

Yes, we regularly offer promotions and discount codes.
Check our website https://www.popmartnewzealand.com/ for current deals.
Subscribe to our newsletter for exclusive offers.

We accept returns within 30 days of receiving your order.
Returns are free, and we provide a prepaid return label.
The item must be in perfect condition and in its original packaging.
Items marked as “non-returnable” are not eligible for return.

If you receive a damaged, defective, or incorrect product, We will send a replacement or arrange a return based on your preference.

Yes, all our products come with a legal warranty of conformity and protection against hidden defects, in accordance with applicable laws. For warranty claims, please contact us.

Currently, we ship within the New Zealand and select neighboring countries. To check if we can ship to your location, please verify at checkout or contact our customer service team.

Yes, every item is guaranteed to be 100% genuine. To ensure authenticity and fast delivery, your order is dispatched directly from the official POP MART warehouse located right here in New Zealand.

Absolutely. All products are delivered in brand new, unused condition, complete with the full, original POP MART packaging, tags, and any accessories.

Our online-only model allows us to operate without the high overheads of physical retail stores, such as rent and staffing costs. This lean structure means we can pass these significant savings directly on to you.